New Look Plumbing Services ("we", "us", "our") is dedicated to protecting your privacy when you use our website, schedule plumbing, drain, or air conditioning services, or interact with our technicians.
This Privacy Policy explains in straightforward terms how we collect, hold, use, and disclose your personal information in compliance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth).
Key Promise: We never sell, rent, or trade your personal contact details, property addresses, or financial data to third-party data brokers or telemarketers under any circumstance.
We only collect personal information that is reasonably necessary to provide you with prompt plumbing, pipe relining, drain clearing, and climate control services. This may include:
- Contact Information: Full name, residential or business service address, phone numbers, and email address.
- Service & Job Data: Specific details about your plumbing system, job history, inspection videos (such as CCTV drain footage), and property access notes.
- Billing & Payment Records: Payment method, credit card details processed securely via PCI-DSS compliant gateways, and invoicing records.
- Digital Identifiers: IP address, device type, browser, and website interaction metrics collected via secure cookies.
We use the collected information exclusively for genuine service operations, including:
- Dispatching licensed technicians and mobile units to your property on time.
- Accurately diagnosing plumbing defects and generating transparent quotes and warranties.
- Processing invoices, payments, and issuing compliance certificates where legally mandated.
- Sending appointment confirmations, SMS dispatch tracking notifications, and arrival updates.
- Responding to your inquiries, warranty follow-ups, or customer service requests.
We only disclose your personal information to third parties where strictly required to complete your service or as mandated by law:
- Essential Service Partners: Secure payment processors, cloud dispatch software, and SMS notification gateways acting under non-disclosure agreements.
- Regulatory & Plumbing Authorities: Victorian Building Authority (VBA) or state compliance bodies for plumbing certifications where legally compulsory.
- Legal Obligations: Law enforcement or judicial bodies where required by Australian court orders or regulations.
We implement comprehensive physical, technical, and managerial safeguards to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure:
- All web communication is encrypted using high-grade 256-bit Secure Socket Layer (SSL) protocols.
- Credit card payments are handled through PCI-compliant tokenized merchant providers. We do not store raw card numbers on local servers.
- Internal database access is restricted strictly to authorized staff members on a need-to-know basis.
Our website uses cookies and anonymous analytics tools (such as Google Analytics) to improve user navigation, analyze page loading speeds, and understand which plumbing services are most needed in Melbourne suburbs.
You have the option to configure your browser settings to reject cookies or notify you when a cookie is placed. Note that disabling cookies may affect certain booking form functionalities.
Under the Australian Privacy Principles, you have the right to request access to any personal information we hold about you, or request corrections if you believe the details are inaccurate, out-of-date, or incomplete.
To request access, simply contact our Privacy Officer in writing. We process and respond to all verification requests within 30 business days without any unreasonable fee.
If you have any questions, concerns, or complaints regarding how your personal information has been handled, please contact our privacy representative directly:
- Company: New Look Plumbing Services
- Attention: The Privacy Officer
- Phone: (123) 456-7890
- Email: privacy@newlookplumbingservices.com.au
- Location: Melbourne, VIC, Australia
If you remain dissatisfied with our response, you also have the right to lodge a formal complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
